Pegasystems incident

Increased Error Rates and Latency Issues in EU-North-1 Region

Major Resolved View vendor source →

Pegasystems experienced a major incident on February 14, 2025 affecting AWS: Sweden – Stockholm, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2025, 12:22 AM UTC
Resolved
Feb 14, 2025, 03:05 AM UTC
Duration
2h 42m
Detected by Pingoru
Feb 14, 2025, 12:22 AM UTC

Affected components

AWS: Sweden – Stockholm

Update timeline

  1. investigating Feb 14, 2025, 12:22 AM UTC

    We are currently experiencing increased error rates and latencies issues for multiple application in the EU-North-1 region. We apologize for the inconvenience. Updates will be provided here when available.

  2. identified Feb 14, 2025, 01:53 AM UTC

    We have identified the cause of increased error rates and latencies issues. Our teams are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.

  3. resolved Feb 14, 2025, 03:05 AM UTC

    Our teams have identified and resolved the issue. Pega teams have confirmed that the environment has remained stable and continues to be available for all users.