Pegasystems incident

Pega GenAI Blueprint and Pega GenAI are intermittently unavailable

Major Resolved View vendor source →

Pegasystems experienced a major incident on April 9, 2025 affecting Pega GenAI Blueprint and Pega GenAI, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2025, 09:39 AM UTC
Resolved
Apr 09, 2025, 10:06 AM UTC
Duration
27m
Detected by Pingoru
Apr 09, 2025, 09:39 AM UTC

Affected components

Pega GenAI BlueprintPega GenAI

Update timeline

  1. investigating Apr 09, 2025, 09:39 AM UTC

    We are currently experiencing an outage with Pega GenAI Blueprint and PegaGenAI that may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.

  2. identified Apr 09, 2025, 09:51 AM UTC

    We have identified the issue intermittently affecting Pega GenAI Blueprint and PegaGenAI and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.

  3. resolved Apr 09, 2025, 10:06 AM UTC

    Our teams have identified and resolved an issue affecting Pega GenAI Blueprint and PegaGenAI. Pega GenAI Blueprint and PegaGenAI are now stable and available for all users.