Pegasystems incident
Search and Reporting Service is intermittently unavailable
Pegasystems experienced a minor incident on June 8, 2025 affecting AWS: Germany - Frankfurt, lasting 14h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2025, 05:38 AM UTC
We are currently experiencing an intermittent issue with Search and Reporting Service in Europe (Frankfurt) that may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
- identified Jun 09, 2025, 05:48 AM UTC
We have identified the issue intermittently affecting Search and Reporting Service in Europe (Frankfurt) and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.
- monitoring Jun 09, 2025, 07:03 AM UTC
We're seeing services begin to recover. We will continue to monitor the issue and report back with a final update shortly.
- resolved Jun 09, 2025, 08:38 AM UTC
Our teams have identified and resolved an issue affecting Search and Reporting Service in the Europe (Frankfurt). Search and Reporting Service is now stable and available for all users.