Pegasystems incident

Authentication Process When Logging Into PEGA

Minor Resolved View vendor source →

Pegasystems experienced a minor incident on June 16, 2025 affecting AWS: Singapore and GCP: USA-Northern Virginia and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 04:07 PM UTC
Resolved
Jun 16, 2025, 06:01 PM UTC
Duration
1h 53m
Detected by Pingoru
Jun 16, 2025, 04:07 PM UTC

Affected components

AWS: SingaporeGCP: USA-Northern VirginiaAWS: Australia - SydneyAWS: USA - Northern CaliforniaAWS: Germany - FrankfurtAWS: USA - Northern VirginiaAWS: Ireland – DublinAWS: Japan - TokyoAWS: USA - OhioAWS: United Kingdom - London

Update timeline

  1. investigating Jun 16, 2025, 04:07 PM UTC

    PEGA has identified a service impact that may cause issues with the authentication process when attempting to login to PEGA services. Apologies for any inconvenience caused. Future updates will be provided here.

  2. identified Jun 16, 2025, 04:09 PM UTC

    PEGA has identified the cause of the reported issue. Please open a ticket with PEGA if users are unable to login to PEGA through authentication or SSO methods.

  3. resolved Jun 16, 2025, 06:01 PM UTC

    Our teams have identified a work around for the identified issue that may affect SSO or Authentication methods. Please open a ticket with PEGA if this issue is being experienced as our assistance will be required to apply the work around.