Pegasystems incident

Support Buddy and Sales Buddy are unavailable

Pegasystems experienced a minor incident on July 30, 2025 affecting Pega GenAI, lasting 3m. The incident has been resolved; the full update timeline is below.

Started: Jul 30, 2025, 05:40 AM UTC
Resolved: Jul 30, 2025, 05:43 AM UTC
Duration: 3m
Detected by Pingoru: Jul 30, 2025, 05:40 AM UTC

Affected components

Pega GenAI

Update timeline

investigating Jul 30, 2025, 05:40 AM UTC

We are currently experiencing an outage with the Support Buddy and Sales Buddy globally that may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
resolved Jul 30, 2025, 05:43 AM UTC

Our teams have identified and resolved an issue affecting Support Buddy and Sales Buddy globally. Support Buddy and Sales Buddy is now stable and available for all users.