Pegasystems experienced a major incident on September 8, 2025 affecting My Pega Cloud, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2025, 07:02 AM UTC
We are currently experiencing restart failures in My Pega Cloud that may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue. If you have a business-critical issue that requires immediate support, please raise an incident with us at msp.pega.com.
- identified Sep 08, 2025, 07:29 AM UTC
We have identified the issue affecting restart failures in My Pega Cloud and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.
- resolved Sep 08, 2025, 07:49 AM UTC
Our teams have identified and resolved an issue affecting restart failures in My Pega Cloud. My Pega Cloud's restart functionality is now stable and available for all users.