Pegasystems experienced a major incident on September 25, 2025 affecting AWS: Singapore and GCP: USA-Northern Virginia and 1 more component, lasting 3h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2025, 08:35 AM UTC
We are currently aware that some clients have encountered intermittent issues with SFTP services, which may also affect others depending on the specific platform or application in use. Our engineering teams are actively investigating the root cause. Mitigation measures have been implemented where feasible, and we are working diligently toward a full resolution. We sincerely apologize for any inconvenience this may cause and appreciate your continued patience and understanding as we address the issue.
- resolved Sep 25, 2025, 12:20 PM UTC
Our teams have identified and resolved an issue intermittently affecting the SFTP service. SFTP is now stable and available for all users.