Pegasystems incident

Global CloudFlare outage causing intermittent connectivity issues across various Pega Sites

Minor Resolved View vendor source →

Pegasystems experienced a minor incident on November 18, 2025 affecting AWS: Singapore and GCP: USA-Northern Virginia and 1 more component, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:11 PM UTC
Resolved
Nov 18, 2025, 05:23 PM UTC
Duration
3h 12m
Detected by Pingoru
Nov 18, 2025, 02:11 PM UTC

Affected components

AWS: SingaporeGCP: USA-Northern VirginiaAWS: Australia - SydneyAWS: USA - Northern CaliforniaAWS: Germany - FrankfurtAWS: USA - Northern VirginiaAWS: Ireland – DublinAWS: Japan - TokyoAWS: USA - OhioAWS: United Kingdom - London

Update timeline

  1. investigating Nov 18, 2025, 02:11 PM UTC

    We are currently experiencing intermittent connectivity issues with the following Pega websites: Pega.com Pega.com/Blueprint Academy.pega.com Community.pega.com Launchpad.io Partners.pega.com Docs-previous.pega.com Docs.pega.com Saleshub.pega.com Support.pega.com Accounts.pega.com This may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.

  2. monitoring Nov 18, 2025, 02:59 PM UTC

    Cloudflare has identified the issue and applied a change that is expected to have restored connectivity. Pega support teams are validating and monitoring access to ensure stability.

  3. resolved Nov 18, 2025, 05:23 PM UTC

    The issues affecting website connectivity have been identified and resolved. Access is now stable and available for all users.