Pegasystems incident

Blueprint creation from uploads (docs/videos/other files) are unavailable

Critical Resolved View vendor source →

Pegasystems experienced a critical incident on December 3, 2025 affecting Pega GenAI Blueprint, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 06:45 AM UTC
Resolved
Dec 03, 2025, 10:15 AM UTC
Duration
3h 29m
Detected by Pingoru
Dec 03, 2025, 06:45 AM UTC

Affected components

Pega GenAI Blueprint

Update timeline

  1. investigating Dec 03, 2025, 06:45 AM UTC

    We are currently experiencing a functional issue around creating blueprint via document, video or any other file type upload, that may affect multiple users. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.

  2. identified Dec 03, 2025, 09:58 AM UTC

    We have identified the issue affecting creation of blueprint via document, video or any other file type upload, and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.

  3. resolved Dec 03, 2025, 10:15 AM UTC

    Our teams have identified and resolved an issue affecting creation of blueprint via document, video or any other file type upload. Blueprint is now fully functional for all the users.