Pegasystems incident

Search and Reporting Service is intermittently unavailable

Notice Resolved View vendor source →

Pegasystems experienced a notice incident on April 30, 2026 affecting AWS: Australia - Sydney and AWS: United Kingdom - London, lasting 7d 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 06:14 AM UTC
Resolved
May 07, 2026, 11:45 AM UTC
Duration
7d 5h
Detected by Pingoru
Apr 30, 2026, 06:14 AM UTC

Affected components

AWS: Australia - SydneyAWS: United Kingdom - London

Update timeline

  1. investigating Apr 30, 2026, 06:14 AM UTC

    We are currently experiencing an intermittent issue with Search and Reporting Service in Asia Pacific (Sydney) that may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.

  2. investigating Apr 30, 2026, 07:24 AM UTC

    After initial investigation we have identified an additional region Europe (London) which may be impacted. We will be providing updates as they become available.

  3. identified Apr 30, 2026, 09:22 AM UTC

    We have identified the issue affecting Search and Reporting Service in Asia Pacific (Sydney) and Europe (London) and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.

  4. identified Apr 30, 2026, 07:41 PM UTC

    We have identified the issue affecting Search and Reporting Service in Asia Pacific (Sydney) and Europe (London) and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.

  5. identified Apr 30, 2026, 09:50 PM UTC

    We continue to address the issue affecting Search and Reporting Service in Europe (London) and are actively working to restore service. As of 5:30 PM ET, we have mitigated the impact to Asia Pacific (Sydney) and continue to monitor the service. We apologize for the inconvenience. Updates will be provided here when available.

  6. identified May 01, 2026, 01:04 PM UTC

    We continue to address the issue affecting Search and Reporting Service in Europe (London) and are actively working to restore service. As of 5:30 PM ET, we have mitigated the impact to Asia Pacific (Sydney) and continue to monitor the service. We apologize for the inconvenience. Updates will be provided here when available.

  7. identified May 02, 2026, 09:05 AM UTC

    We continue to address the issue affecting Search and Reporting Service in Europe (London) and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.

  8. identified May 03, 2026, 03:20 PM UTC

    We continue to address the issue affecting Search and Reporting Service in Europe (London) and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.

  9. identified May 04, 2026, 03:11 PM UTC

    We continue to address the issue affecting Search and Reporting Service in Europe (London) and are actively working to restore service. We apologize for the inconvenience. Updates will be provided here when available.

  10. resolved May 07, 2026, 11:45 AM UTC

    Our teams have identified and resolved an issue affecting Search and Reporting Services in the Asia Pacific (Sydney) and Europe (London) regions.. Search and Reporting Services are now stable and available for all users.