Pegasystems incident

Authentication Services Impacting Access to Multiple Services

Notice Resolved View vendor source →

Pegasystems experienced a notice incident on May 26, 2026 affecting AWS: Singapore and GCP: USA-Northern Virginia and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 12:48 PM UTC
Resolved
May 26, 2026, 02:59 PM UTC
Duration
2h 10m
Detected by Pingoru
May 26, 2026, 12:48 PM UTC

Affected components

AWS: SingaporeGCP: USA-Northern VirginiaAWS: USA – Northern VirginiaAWS: Australia - SydneyAWS: USA - Northern CaliforniaAWS: Germany - FrankfurtAWS: United Kingdom - LondonPega GenAIAWS: USA - Northern VirginiaAWS: Ireland – Dublin

Update timeline

  1. investigating May 26, 2026, 12:48 PM UTC

    We are currently experiencing an outage with authentication services impacting multiple PEGA services. The impact is Global and may affect multiple clients. The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.

  2. identified May 26, 2026, 01:30 PM UTC

    PEGA has identified an issue impacting Authentication Services, this is globally impacting clients' capabilities to access multiple PEGA services (like search). We are actively working to restore service. We apologize for the inconvenience. The next update will be at 9:45 AM ET.

  3. identified May 26, 2026, 01:48 PM UTC

    PEGA has identified an issue impacting Authentication Services, this is globally impacting clients' capabilities to access multiple PEGA services (like search). PEGA is in the process to recover services. We apologize for the inconvenience. The next update will be at 10:00 AM ET.

  4. identified May 26, 2026, 01:59 PM UTC

    PEGA has identified an issue impacting Authentication Services, this is globally impacting clients' capabilities to access multiple PEGA services (like search). Services are now recovering and PEGA continues to monitor the recovery process. We apologize for the inconvenience. The next update will be at 10:15 AM ET.

  5. identified May 26, 2026, 02:13 PM UTC

    PEGA has identified an issue impacting Authentication Services, this is globally impacting clients' capabilities to access multiple PEGA services (like search). Services have been recovered in the NCSA and EMEA regions. PEGA has initiated the recovery process in the APAC region. We apologize for the inconvenience. The next update will be at 10:30 AM ET.

  6. monitoring May 26, 2026, 02:31 PM UTC

    Services have been fully recovered. PEGA is currently monitoring services. We apologize for the inconvenience. The next update will be at 11:00 AM ET.

  7. resolved May 26, 2026, 02:59 PM UTC

    Our teams have identified and resolved an issue affecting Authentication Services, having a global impact. Access to all impacted services are now stable and available for all users.