Pegasystems incident

GenAI and Blueprint performance degradation

Notice Resolved View vendor source →

Pegasystems experienced a notice incident on May 29, 2026 affecting Pega GenAI Blueprint and Pega GenAI, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 12:44 PM UTC
Resolved
May 29, 2026, 01:25 PM UTC
Duration
40m
Detected by Pingoru
May 29, 2026, 12:44 PM UTC

Affected components

Pega GenAI BlueprintPega GenAI

Update timeline

  1. investigating May 29, 2026, 12:44 PM UTC

    We are currently experiencing degraded performance issue with GenAI and Blueprint services that is impacting multiple clients globally The impact on your experience may vary based on your platform or application. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.

  2. monitoring May 29, 2026, 01:08 PM UTC

    We're seeing services begin to recover. We will continue to monitor the issue and report back with a final update shortly.

  3. monitoring May 29, 2026, 01:10 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 29, 2026, 01:25 PM UTC

    Our teams have identified and resolved the global issue affecting GenAI and Blueprint utilizing the Azure models. GenAI and Blueprint are now stable and available for all users.