Pegasystems experienced a notice incident on July 6, 2026 affecting AWS: USA - Northern Virginia, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2026, 01:30 PM UTC
We are currently experiencing an intermittent issue with Cloud service provider in US East 1 that may affect multiple clients. Clients might face service degradation while we work on fixing the issue with the provider . Please refrain from performing any restarts from MPC while we investigate this issue. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
- identified Jul 06, 2026, 02:17 PM UTC
We have identified the issue affecting wake-up actions in the AWS-East1 and are actively working to restore service. Please refrain from performing any restarts from MPC while we investigate this issue. We apologize for the inconvenience. Updates will be provided here when available.
- monitoring Jul 06, 2026, 02:34 PM UTC
We're seeing services begin to recover. We will continue to monitor the issue and report back with a final update shortly. Please refrain from performing any restarts from MPC while we advise that services have completely recovered. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
- resolved Jul 06, 2026, 04:11 PM UTC
All services have fully recovered. This incident is now resolved and users may proceed with performing restarts from MPC.