Pearl Organisation incident

Delay in email delivery

Resolved after 14 hours 53 minutes, affecting Pearl Client Workspace (Web) and Pearl Client Workspace (ios App) and 1 more, on October 26, 2021.

monitoring Oct 26, 2021, 02:09 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 26, 2021, 01:19 PM UTC
Resolved
Oct 27, 2021, 04:13 AM UTC
Duration
14h 53m
Detected by Pingoru
Oct 26, 2021, 01:19 PM UTC

Affected components

Pearl Client Workspace (Web)Pearl Client Workspace (ios App)Pearl Client Workspace (Android App)Email Servers

Update timeline

  1. investigating Oct 26, 2021, 01:19 PM UTC

    We are currently investigating this issue.

  2. identified Oct 26, 2021, 01:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 26, 2021, 02:01 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 26, 2021, 02:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 27, 2021, 04:13 AM UTC

    This incident has been resolved.

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