Pearl Organisation incident

Outage of SSL @ Pearl Client Workspace

Resolved after 3 hours 42 minutes, affecting Pearl Client Workspace (Web) and Pearl Client Workspace (ios App) and 1 more, on September 19, 2022.

monitoring Sep 19, 2022, 07:18 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 19, 2022, 03:50 AM UTC
Resolved
Sep 19, 2022, 07:33 AM UTC
Duration
3h 42m
Detected by Pingoru
Sep 19, 2022, 03:50 AM UTC

Affected components

Pearl Client Workspace (Web)Pearl Client Workspace (ios App)Pearl Client Workspace (Android App)PearlChat

Update timeline

  1. investigating Sep 19, 2022, 06:50 AM UTC

    We are currently investigating this issue.

  2. identified Sep 19, 2022, 07:00 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 19, 2022, 07:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 19, 2022, 07:33 AM UTC

    This incident has been resolved.

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