Pearl Organisation incident

Servers are under maintenance hence major outage

Resolved after 25 minutes, affecting Pearl Client Workspace (Web) and Think With PEARL (Web) and 1 more, on October 4, 2022.

monitoring Oct 04, 2022, 07:04 AM UTC

We are continuing to monitor for any further issues.

Started
Oct 04, 2022, 06:40 AM UTC
Resolved
Oct 04, 2022, 07:05 AM UTC
Duration
25m
Detected by Pingoru
Oct 04, 2022, 06:40 AM UTC

Affected components

Pearl Client Workspace (Web)Think With PEARL (Web)Global ERP SystemsPearl Client Workspace (ios App)Think With PEARL (ios App)PrsXaPearl Client Workspace (Android App)Think With PEARL (Android App)PearlChatHost Servers (Asia)

Update timeline

  1. identified Oct 04, 2022, 06:40 AM UTC

    Our cloud-server team is always making sure that your apps are running smoothly and available 24x7x365. We just completed a maintenance that started at 2 hours ago. We appreciate your patience during this downtime.

  2. identified Oct 04, 2022, 06:48 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 04, 2022, 07:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 04, 2022, 07:04 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 04, 2022, 07:05 AM UTC

    This incident has been resolved.

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