Pearl Organisation incident

Servers Upgradation in Progress

Resolved after 1 day 20 hours, affecting Pearl Client Workspace (Web) and Think With PEARL (Web) and 1 more, on August 26, 2023.

monitoring Aug 26, 2023, 11:51 AM UTC

A fix has been implemented and we are monitoring the results.

Started: Aug 26, 2023, 09:20 AM UTC
Resolved: Aug 28, 2023, 06:08 AM UTC
Duration: 1d 20h
Detected by Pingoru: Aug 26, 2023, 09:20 AM UTC

Affected components

Pearl Client Workspace (Web)Think With PEARL (Web)Global ERP SystemsPearl Client Workspace (ios App)Think With PEARL (ios App)PrsXaPearl Client Workspace (Android App)Think With PEARL (Android App)PearlChatHost Servers (Europe)

Update timeline

identified Aug 26, 2023, 09:20 AM UTC

The issue has been identified and a fix is being implemented.
identified Aug 26, 2023, 10:51 AM UTC

We are continuing to work on a fix for this issue.
monitoring Aug 26, 2023, 11:51 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 28, 2023, 06:08 AM UTC

This incident has been resolved.

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