Pearl Organisation incident

Servers are under reboot process to apply Kernel Updates

Resolved after 1 hour 30 minutes, affecting Pearl Client Workspace (Web) and Think With PEARL (Web) and 1 more, on June 17, 2024.

monitoring Jun 17, 2024, 04:32 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Jun 17, 2024, 03:03 PM UTC
Resolved: Jun 17, 2024, 04:34 PM UTC
Duration: 1h 30m
Detected by Pingoru: Jun 17, 2024, 03:03 PM UTC

Affected components

Pearl Client Workspace (Web)Think With PEARL (Web)Global ERP SystemsPearl Client Workspace (ios App)Think With PEARL (ios App)PrsXaPearl Client Workspace (Android App)Think With PEARL (Android App)PearlChatHost Servers (Asia)

Update timeline

identified Jun 17, 2024, 03:03 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 17, 2024, 04:32 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 17, 2024, 04:34 PM UTC

This incident has been resolved.

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