Pearl Organisation incident

Servers are under reboot as well as upgradation process to apply Kernel Updates

Resolved after 19 hours 2 minutes, affecting Pearl Client Workspace (Web) and Global ERP Systems and 1 more, on July 3, 2024.

monitoring Jul 04, 2024, 11:41 AM UTC

A fix has been implemented and we are monitoring the results.

Started: Jul 03, 2024, 05:04 PM UTC
Resolved: Jul 04, 2024, 12:06 PM UTC
Duration: 19h 2m
Detected by Pingoru: Jul 03, 2024, 05:04 PM UTC

Affected components

Pearl Client Workspace (Web)Global ERP SystemsPearl Client Workspace (ios App)PrsXaPearl Client Workspace (Android App)PearlChatHost Servers (Asia)Host Servers (Europe)

Update timeline

investigating Jul 03, 2024, 05:04 PM UTC

We are currently investigating this issue.
identified Jul 03, 2024, 05:04 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jul 04, 2024, 11:41 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 04, 2024, 12:06 PM UTC

This incident has been resolved.

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