Pearl Organisation incident

WhatsApp Notifications Not Receiving

Resolved after 5 days 12 hours, affecting Pearl Client Workspace (Web) and Global ERP Systems and 1 more, on July 15, 2026.

monitoring Jul 17, 2026, 11:48 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 15, 2026, 03:48 PM UTC
Resolved
Jul 21, 2026, 04:07 AM UTC
Duration
5d 12h
Detected by Pingoru
Jul 15, 2026, 03:48 PM UTC

Affected components

Pearl Client Workspace (Web)Global ERP SystemsPearl Client Workspace (ios App)Pearl Client Workspace (Android App)PearlChatPearl Assistant (AI)WhatsApp Notifications

Update timeline

  1. identified Jul 15, 2026, 03:48 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 17, 2026, 11:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 21, 2026, 04:07 AM UTC

    This incident has been resolved.

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