PDQ incident

Connect Incident - Delayed processing of device scans, and vulnerabilities

Minor Resolved View vendor source →

PDQ experienced a minor incident on July 28, 2026 affecting Automations and Device Scans and 1 more component, lasting 13h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 02:11 PM UTC
Resolved
Jul 29, 2026, 03:34 AM UTC
Duration
13h 23m
Detected by Pingoru
Jul 28, 2026, 02:11 PM UTC

Affected components

AutomationsDevice ScansReports

Update timeline

  1. investigating Jul 28, 2026, 02:11 PM UTC

    We are current investigating the delayed processing of device scans. With scans behind it is causing delays in group updates, automations, reports, and vulnerability updates.

  2. investigating Jul 28, 2026, 03:42 PM UTC

    We are continuing to investigate this delay in scans.

  3. investigating Jul 28, 2026, 05:47 PM UTC

    We are continuing to investigate the issue with delayed scans.

  4. identified Jul 28, 2026, 08:30 PM UTC

    Most items have been resolved. Group counts, and vulnerability scans are still processing.

  5. identified Jul 29, 2026, 01:26 AM UTC

    We are continuing to work on a fix for the issue. We see most items are no longer delayed. Vulnerability scans remain delayed.

  6. monitoring Jul 29, 2026, 01:52 AM UTC

    Fix has been implemented and we are monitoring the results.

  7. resolved Jul 29, 2026, 03:34 AM UTC

    All device scans have caught up and are up to date.