PDQ incident

MFA texts are slow to send

Minor Resolved View vendor source →

PDQ experienced a minor incident on September 29, 2025 affecting Auth, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2025, 03:52 PM UTC
Resolved
Sep 29, 2025, 06:58 PM UTC
Duration
3h 5m
Detected by Pingoru
Sep 29, 2025, 03:52 PM UTC

Affected components

Auth

Update timeline

  1. investigating Sep 29, 2025, 03:52 PM UTC

    Users using text messages for MFA may receive texts very delayed. This appears to be for users on Tmobile or Altice networks

  2. monitoring Sep 29, 2025, 04:42 PM UTC

    We are seeing messages come through regularly now.

  3. resolved Sep 29, 2025, 06:58 PM UTC

    This incident has been resolved.