PDF-Generator API had 12 outages in the last 2 years totaling 3h 32m of downtime — averaging 0.5 incidents per month.
There were 12 PDF-Generator API outages since June 21, 2024 totaling 3h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're experiencing an elevated level of API errors and are currently looking into the issue.
We have identified the root cause of the issue and are applying a fix.
We have resoled the issue.
We're experiencing an elevated level of API errors and are currently looking into the issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently experiencing service disruptions due to a major AWS (Amazon Web Services) outage which is affecting our systems and functionalities. We sincerely apologize for the inconvenience this may cause. Our team is actively monitoring the situation and working on mitigation steps where possible. Thank you for your patience and understanding. We will keep you informed as we learn more and as the situation evolves.
We have resolved the issue affecting our asynchronous document generation service, and all systems are now operating normally. The service disruption began at approximately 1:00 AM EEST and was fully resolved by 7:50 AM EEST. The incident was caused by a failure in our queue database system, which prevented a replica node from being promoted to handle new processing requests.
A weekly release window to deploy updates and fixes. The update can cause temporary downtime up to 5 seconds. If the deploy includes customer facing updates, we will also publish release notes here: https://support.pdfgeneratorapi.com/en/category/release-notes-uouwx9/
Our document generation processes are taking longer time than usual. We have identified the root cause and working on solving the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A configuration issues caused downtime in Enterprise Deployment EU. We have found the root cause and are updating the deployment configuration.
A fix has been implemented and we are monitoring the results.
The issue affected Enterprise EU customers using API v4 for document generation. The problem was caused by the misconfiguration of the Generator API endpoints required by the latest release updates to generation logic. We are looking into how we can improve the configuration management to mitigate risks in the future.
We're experiencing an elevated level of API errors and are looking into the issue. The API returns correct response content, but the status code is returned as 500, which can cause false negative results in customer applications.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating Redis connection issues on Enterprise Deployment (EU)
Redis connection issues resolved.
Document Generation Service Major outage