PDF-Generator API incident

Elevated API Errors

Major Resolved View vendor source →

PDF-Generator API experienced a major incident on January 6, 2026 affecting Document Generation Service and Customer Portal and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 08:03 PM UTC
Resolved
Jan 06, 2026, 08:32 PM UTC
Duration
29m
Detected by Pingoru
Jan 06, 2026, 08:03 PM UTC

Affected components

Document Generation ServiceCustomer PortalEditor Service

Update timeline

  1. investigating Jan 06, 2026, 08:03 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Jan 06, 2026, 08:27 PM UTC

    We have identified the root cause of the issue and are applying a fix.

  3. resolved Jan 06, 2026, 08:32 PM UTC

    We have resoled the issue.