PDF-Generator API incident

Asynchronous Document Generation service failure

Major Resolved View vendor source →

PDF-Generator API experienced a major incident on October 3, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 05:13 AM UTC
Resolved
Oct 02, 2025, 10:00 PM UTC
Duration
—
Detected by Pingoru
Oct 03, 2025, 05:13 AM UTC

Update timeline

  1. resolved Oct 03, 2025, 05:13 AM UTC

    We have resolved the issue affecting our asynchronous document generation service, and all systems are now operating normally. The service disruption began at approximately 1:00 AM EEST and was fully resolved by 7:50 AM EEST. The incident was caused by a failure in our queue database system, which prevented a replica node from being promoted to handle new processing requests.