PDF-Generator API incident

Enterprise US and EU Service Interruption

Critical Resolved View vendor source →

PDF-Generator API experienced a critical incident on December 22, 2025 affecting Document Generation Service and Document Generation Service and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2025, 09:26 AM UTC
Resolved
Dec 22, 2025, 09:42 AM UTC
Duration
15m
Detected by Pingoru
Dec 22, 2025, 09:26 AM UTC

Affected components

Document Generation ServiceDocument Generation ServiceCustomer PortalCustomer PortalEditor ServiceEditor Service

Update timeline

  1. investigating Dec 22, 2025, 09:26 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating Dec 22, 2025, 09:41 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 22, 2025, 09:42 AM UTC

    This incident has been resolved.