PDF-Generator API had 6 outages in the last 2 years totaling 1h 23m of downtime — averaging 0.2 incidents per month.
There were 6 PDF-Generator API outages since June 18, 2025 totaling 1h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're experiencing an elevated level of API errors and are currently looking into the issue.
We have identified the root cause of the issue and are applying a fix.
We have resoled the issue.
We're experiencing an elevated level of API errors and are currently looking into the issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently experiencing service disruptions due to a major AWS (Amazon Web Services) outage which is affecting our systems and functionalities. We sincerely apologize for the inconvenience this may cause. Our team is actively monitoring the situation and working on mitigation steps where possible. Thank you for your patience and understanding. We will keep you informed as we learn more and as the situation evolves.
We have resolved the issue affecting our asynchronous document generation service, and all systems are now operating normally. The service disruption began at approximately 1:00 AM EEST and was fully resolved by 7:50 AM EEST. The incident was caused by a failure in our queue database system, which prevented a replica node from being promoted to handle new processing requests.
A weekly release window to deploy updates and fixes. The update can cause temporary downtime up to 5 seconds. If the deploy includes customer facing updates, we will also publish release notes here: https://support.pdfgeneratorapi.com/en/category/release-notes-uouwx9/