Resolved after 10 minutes, on February 1, 2024.
Our document generation service experienced issues (HTTP 503 errors), and the service was not available for the customers between 02:20 and 02:30 UTC. We have identified that the root cause was a Redis Cache cluster crash, which was automatically resolved, and the service resumed working as expected.
Update timeline
- resolved Feb 01, 2024, 07:44 AM UTC
Our document generation service experienced issues (HTTP 503 errors), and the service was not available for the customers between 02:20 and 02:30 UTC. We have identified that the root cause was a Redis Cache cluster crash, which was automatically resolved, and the service resumed working as expected.
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