- Detected by Pingoru
- Apr 27, 2026, 03:05 PM UTC
- Resolved
- Apr 27, 2026, 06:15 PM UTC
- Duration
- 3h 9m
Affected: PBS KIDS WebsitePBS KIDS OTT App
Timeline · 3 updates
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identified Apr 27, 2026, 03:05 PM UTC
We've identified an issue preventing the PBS KIDS app from loading on select platforms, with Roku and iOS (iPhones/iPads) being the most reported devices. We're currently working on resolving the issue. We're also seeing degraded performance on the pbskids.org/video site. Please follow this page for further updates.
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monitoring Apr 27, 2026, 03:38 PM UTC
A fix has been implemented and we’re monitoring the results.
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resolved Apr 27, 2026, 06:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 05:16 PM UTC
- Resolved
- Mar 12, 2026, 12:28 PM UTC
- Duration
- 2d 19h
Affected: HostedBento
Timeline · 3 updates
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investigating Mar 09, 2026, 05:16 PM UTC
We are currently investigating an issue preventing users from pasting content within the Bento console. Any text that needs to be added to websites today will need to be manually entered within the components. We'll update this page as we learn more and work toward a fix.
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identified Mar 11, 2026, 01:21 PM UTC
A hotfix is planned to release tomorrow morning to address this issue. We will continue to post additional updates as needed.
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resolved Mar 12, 2026, 12:28 PM UTC
A hotfix has been released and pasting to components in Bento is functional again.
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2026, 03:18 PM UTC
- Resolved
- Feb 11, 2026, 04:42 PM UTC
- Duration
- 1h 24m
Affected: HostedBento
Timeline · 3 updates
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investigating Feb 11, 2026, 03:18 PM UTC
We're currently investigating an issue where attempting to Save changes in the Bento console is returning an error message to try again later.
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monitoring Feb 11, 2026, 03:45 PM UTC
A fix has been implemented and we are monitoring the results. If you continue to experience issues with making saved changes in the Bento console, please submit a support ticket at digitalsupport.pbs.org
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resolved Feb 11, 2026, 04:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 09:29 PM UTC
- Resolved
- Feb 11, 2026, 01:26 PM UTC
- Duration
- 15h 57m
Affected: PBS WebsitePBS Mobile and OTT Apps
Timeline · 2 updates
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identified Feb 10, 2026, 09:29 PM UTC
PBS services are currently affected intermittently by an ongoing AWS issue. Viewers may report issues with loading pages, video playback, or other interruptions in service on on the PBS site or app. We are working with AWS to resolve the issue. Further tracking is available via AWS's Status Page: https://health.aws.amazon.com/health/status
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resolved Feb 11, 2026, 01:26 PM UTC
AWS resolved this issue late last night. All PBS services should now be normal.
Read the full incident report →
- Detected by Pingoru
- Jan 30, 2026, 01:53 PM UTC
- Resolved
- Feb 10, 2026, 01:52 PM UTC
- Duration
- 10d 23h
Affected: PBS Mobile and OTT Apps
Timeline · 3 updates
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identified Jan 30, 2026, 01:53 PM UTC
We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.
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monitoring Jan 30, 2026, 08:55 PM UTC
A hotfix has been released to address issues with playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Viewers can check to see if they're on the latest app version with the hotfix via the Settings menu inside the PBS app: the newest version with the fix is version g882. We'll continue to monitor performance following the hotfix's release in case any further issues are reported.
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resolved Feb 10, 2026, 01:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 15, 2025, 05:55 PM UTC
- Resolved
- Dec 18, 2025, 03:31 PM UTC
- Duration
- 2d 21h
Affected: PBS WebsitePBS Video PortalPBS Partner PlayerPBS Mobile and OTT Apps
Timeline · 4 updates
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investigating Dec 15, 2025, 05:55 PM UTC
We are currently investigating delays with new videos published to PBS platforms. Videos that are ingested and published in Media Manager may take longer than one hour before appearing on the PBS site, app, and partner player. If you have published a video and have an urgent need for it to appear, please send a link for your video to digitalsupport.pbs.org
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monitoring Dec 16, 2025, 03:11 PM UTC
We have taken steps to address the issue and are currently monitoring the situation in case of any further incidents.
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monitoring Dec 18, 2025, 03:31 PM UTC
We are continuing to monitor for any further issues.
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resolved Dec 18, 2025, 03:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 04:17 PM UTC
- Resolved
- Nov 10, 2025, 02:06 PM UTC
- Duration
- 3d 21h
Affected: PBS WebsitePBS Video PortalPBS Partner Player
Timeline · 3 updates
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investigating Nov 06, 2025, 04:17 PM UTC
We are investigating reports from Passport members stating their Passport benefits are not being recognized on the PBS.org website although they are signed in with an account with an active Passport benefit. The members report seeing the prompt to become a member instead of the video player while signed in with their correct account. This incident does not affect all Passport members and appears inconsistently even with the same member account. Members can try signing out and signing back in on the site multiple times as a possible workaround while we look into this issue.
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investigating Nov 06, 2025, 09:14 PM UTC
We are still investigating the issue and believe it is related to users on specific Apple devices (Mac, iPhone, and iPad) using a web browser. It also appears that members who encounter this issue can try refreshing the video page until they are able to see and use the video player. Members on the iPhone and iPad who are using their mobile browsers can download and use the PBS app.
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resolved Nov 10, 2025, 02:06 PM UTC
We made an additional site update on Friday, November 7th, and checked in with affected users to confirm they were no longer seeing the issue. This incident has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 01:05 PM UTC
- Resolved
- Nov 05, 2025, 12:40 PM UTC
- Duration
- 23h 35m
Affected: PBS Website
Timeline · 3 updates
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investigating Nov 04, 2025, 01:05 PM UTC
We are currently investigating reports from users who are unable to sign in on PBS.org. Users have reported seeing a 404 page during the login process, or report that they go through the login process but are not signed in when they are returned to PBS.org. We will update with details as we learn more, but at this time we do not believe that all users are affected.
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monitoring Nov 04, 2025, 05:28 PM UTC
We have made an update to the site to address the issues with sign in. We'll continue to monitor and make any additional updates as needed.
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resolved Nov 05, 2025, 12:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 03:30 PM UTC
- Resolved
- Oct 20, 2025, 11:22 PM UTC
- Duration
- 7h 51m
Affected: PBS WebsitePBS KIDS WebsitePBS Video PortalPBS KIDS ActivatePBS KIDS OTT AppPBS Partner PlayerPBS Mobile and OTT AppsPBS Global ChromeMVault ConsoleStation Manager ConsoleCurate ConsoleMedia Manager ConsolePBS AccountPBS Help Site
Timeline · 4 updates
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identified Oct 20, 2025, 03:30 PM UTC
About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status
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monitoring Oct 20, 2025, 04:36 PM UTC
All platforms continue to be affected. Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.
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monitoring Oct 20, 2025, 04:51 PM UTC
We are continuing to monitor for any further issues.
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resolved Oct 20, 2025, 11:22 PM UTC
The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.
Read the full incident report →
- Detected by Pingoru
- Jul 25, 2025, 06:03 PM UTC
- Resolved
- Aug 20, 2025, 12:32 PM UTC
- Duration
- 25d 18h
Affected: PBS Mobile and OTT Apps
Timeline · 2 updates
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identified Jul 25, 2025, 06:03 PM UTC
We’re aware of an issue with the PBS app on Roku where users browsing between seasons of select shows will be kicked out of the app to the Roku home screen. It does not affect all shows, and users are not kicked out when going to episodes directly from the app search. We are currently testing a fix that will be included with the next app update for Roku, to be released soon.
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resolved Aug 20, 2025, 12:32 PM UTC
A fix has been released for this bug. Users can update to app version 5.9.2 on their Roku devices to receive the fix.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2025, 01:48 PM UTC
- Resolved
- Jul 22, 2025, 03:53 PM UTC
- Duration
- 2h 5m
Affected: PBS Mobile and OTT Apps
Timeline · 2 updates
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investigating Jul 22, 2025, 01:48 PM UTC
We're looking into intermittent errors occurring on the pbs.org/tv site when users enter their sign-in code for the PBS App on Connected TV devices including: Roku, Apple TV, Amazon Fire, Android TV, Google TV, Samsung TV, VIZIO SmartCast TV, and Comcast/Xfinity TV. Users who encounter this error are unable to sign into the app and are unable to use the "get new code" option to get a working code. Since the issue is intermittent, it may not occur for all users, devices, or codes. We'll update this page as we learn more.
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resolved Jul 22, 2025, 03:53 PM UTC
This incident has now been resolved. Any users who report an issue with their sign-in code at pbs.org/tv should try the "Get new code" option on their TV's app and continue to sign in with the new code at pbs.org/tv
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2025, 07:47 PM UTC
- Resolved
- Jul 22, 2025, 03:53 PM UTC
- Duration
- 20h 5m
Affected: PBS Mobile and OTT Apps
Timeline · 4 updates
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investigating Jul 21, 2025, 07:47 PM UTC
We are currently investigating an issue on the PBS KIDS App on Roku, Vizio, and Comcast. When the Live TV is launched it exits the app and directs the user to the Roku or TV Home screen.
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investigating Jul 21, 2025, 07:49 PM UTC
We are continuing to investigate this issue.
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investigating Jul 21, 2025, 07:50 PM UTC
We are continuing to investigate this issue.
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resolved Jul 22, 2025, 03:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2025, 01:09 PM UTC
- Resolved
- Jul 15, 2025, 04:42 PM UTC
- Duration
- 3h 33m
Affected: PBS WebsitePBS Mobile and OTT Apps
Timeline · 3 updates
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investigating Jul 15, 2025, 01:09 PM UTC
We are currently investigating reported issues with login on the PBS website and apps. Please follow this page for further updates as we learn more.
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monitoring Jul 15, 2025, 02:11 PM UTC
Mitigation measures are in place, and we are beginning to see improvements with the site and app. We will continue to monitor the incident and work on further solutions as needed.
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resolved Jul 15, 2025, 04:42 PM UTC
This incident has been resolved. If you encounter any further issues, please submit a ticket at digitalsupport.pbs.org
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2025, 05:23 PM UTC
- Resolved
- Apr 30, 2025, 03:45 PM UTC
- Duration
- 1d 22h
Affected: MVault Console
Timeline · 2 updates
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identified Apr 28, 2025, 05:23 PM UTC
This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .
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resolved Apr 30, 2025, 03:45 PM UTC
This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2025, 09:55 PM UTC
- Resolved
- Apr 21, 2025, 09:55 PM UTC
- Duration
- —
Affected: PBS WebsiteHostedBento
Timeline · 1 update
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resolved Apr 21, 2025, 09:55 PM UTC
There was an issue with our firewall cache proxy which caused the Bento console and some hosted bento sites to be down for about 15-20 minute. This was quickly resolved by our Digital Dev Ops team (before I could even finish investigating and posting a status), and the sites should be functioning now as expected. If you still see any issues, please submit a support ticket at https://digitalsupport.pbs.org/support/tickets/new and/or email me directly at [email protected].
Read the full incident report →
- Detected by Pingoru
- Mar 14, 2025, 04:06 PM UTC
- Resolved
- Mar 24, 2025, 08:51 PM UTC
- Duration
- 10d 4h
Affected: AIMLocal Live Streams
Timeline · 2 updates
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identified Mar 14, 2025, 04:06 PM UTC
Starting at or around 6:30 AM ET on 3/13/25, interstitials have stopped playing on the PBS KIDS livestream across all platforms. We are currently working to fix the error in the source stream.
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resolved Mar 24, 2025, 08:51 PM UTC
This incident has now been resolved. Local interstitials returned to the KIDS 24/7 stream across all PBS platforms and External partners on 3/21 at 6AM ET. They returned to the stream on 3/17 at 11PM ET, but at a 63 second duration so PBS platforms could not air them. Some partners received the local interstitials and may have aired them, but any reporting between 3/17 and 3/21 should be considered incomplete.
Read the full incident report →
- Detected by Pingoru
- Feb 28, 2025, 11:38 PM UTC
- Resolved
- Mar 02, 2025, 06:58 PM UTC
- Duration
- 1d 19h
Affected: PBS Mobile and OTT Apps
Timeline · 2 updates
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investigating Feb 28, 2025, 11:38 PM UTC
We are investigating some backend issues with the PBS App on Comcast Xfinity devices regarding the in-app/one-click donations. There are no issues with other functionality and usability of the app. To prevent users from encountering any problems we have fallen back to displaying the station's donation urls until the backend in-app donation functionality can be restored.
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resolved Mar 02, 2025, 06:58 PM UTC
This issue has been resolved and the in-app donations have been restored in the Xfinity PBS App.
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2025, 04:48 PM UTC
- Resolved
- Feb 28, 2025, 05:01 PM UTC
- Duration
- 1d
Affected: HostedBento
Timeline · 3 updates
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investigating Feb 27, 2025, 04:48 PM UTC
The Bento console is currently slow to load for all users, and we are investigating the issue.
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monitoring Feb 27, 2025, 05:36 PM UTC
We've taken steps to address the loading issues and are now monitoring the status of the Bento console and Bento sites.
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resolved Feb 28, 2025, 05:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 12, 2025, 06:01 PM UTC
- Resolved
- Feb 19, 2025, 05:28 PM UTC
- Duration
- 6d 23h
Affected: PBS WebsitePBS Video Portal
Timeline · 4 updates
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investigating Feb 12, 2025, 06:01 PM UTC
We are currently investigating intermittent errors affecting pages on PBS.org and Station Video Portals. Please follow this page for further updates.
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monitoring Feb 12, 2025, 06:54 PM UTC
We've taken measures to address the intermittent issues and are currently seeing the site recover. We will continue to monitor the situation.
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monitoring Feb 14, 2025, 03:45 PM UTC
We are continuing to monitor the incident.
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resolved Feb 19, 2025, 05:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 23, 2025, 02:53 PM UTC
- Resolved
- Jan 23, 2025, 05:12 PM UTC
- Duration
- 2h 19m
Affected: PBS KIDS OTT App
Timeline · 2 updates
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investigating Jan 23, 2025, 02:53 PM UTC
We are currently investigating an issue with the PBS KIDS app on Roku. Users are reporting the app closes to the Roku home screen when they try to open the app. We will update this page as we learn more.
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resolved Jan 23, 2025, 05:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 17, 2025, 04:04 PM UTC
- Resolved
- Jan 21, 2025, 07:03 PM UTC
- Duration
- 4d 2h
Affected: Curate Console
Timeline · 2 updates
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investigating Jan 17, 2025, 04:04 PM UTC
We are currently investigating an issue where videos don't appear when searching to add them to schedules in the Curate console.
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resolved Jan 21, 2025, 07:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 19, 2024, 07:52 PM UTC
- Resolved
- Dec 19, 2024, 08:49 PM UTC
- Duration
- 57m
Affected: Curate Console
Timeline · 2 updates
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investigating Dec 19, 2024, 07:52 PM UTC
We're currently investigating an issue where videos in collections within the Curate console are returning the message "Video is no longer available."
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resolved Dec 19, 2024, 08:49 PM UTC
A fix has been implemented to restore access to videos in the Curate console.
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2024, 05:30 PM UTC
- Resolved
- Nov 19, 2024, 10:18 PM UTC
- Duration
- 4h 47m
Affected: PBS Website
Timeline · 2 updates
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investigating Nov 19, 2024, 05:30 PM UTC
We are currently investigating issues with localization on pbs.org. In some cases the wrong station localization may be displayed in some parts of the website.
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resolved Nov 19, 2024, 10:18 PM UTC
This incident is now resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2024, 04:19 AM UTC
- Resolved
- Nov 18, 2024, 04:22 PM UTC
- Duration
- 12h 3m
Affected: PBS Mobile and OTT Apps
Timeline · 2 updates
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investigating Nov 18, 2024, 04:19 AM UTC
We are investigating reports of the PBS App crashing on Roku.
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resolved Nov 18, 2024, 04:22 PM UTC
Starting Saturday evening 11/16/24, the PBS app on Roku crashed on launch due to receiving an invalid "date" value from Roku's operating system starting Saturday evening, which the app relies on for the multi livestream feature. Based on internal testing, Roku appears to have resolved this issue this morning, though we're still waiting to hear back from our Roku contact directly. The Product team plans to implement more graceful fallbacks to prevent similar issues in future.
Read the full incident report →
- Detected by Pingoru
- Nov 13, 2024, 12:55 PM UTC
- Resolved
- Nov 14, 2024, 02:57 PM UTC
- Duration
- 1d 2h
Affected: PBS Mobile and OTT Apps
Timeline · 2 updates
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investigating Nov 13, 2024, 12:55 PM UTC
We are investigating reports of a "Code 01" error during login on iOS devices.
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resolved Nov 14, 2024, 02:57 PM UTC
Our sign-in provider has identified and fixed the issue causing problems when signing into the PBS app on iPhones and iPads.
Read the full incident report →
