PayU Europe experienced a minor incident on September 4, 2025 affecting Platform availability and Cards, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2025, 10:55 AM UTC
We are currently experiencing severe system degradation affecting core services. Users may encounter slow performance, timeouts, or limited functionality. Our engineering team is actively investigating and working to restore normal operations as quickly as possible.
- investigating Sep 04, 2025, 11:09 AM UTC
We are continuing to investigate this issue.
- investigating Sep 04, 2025, 11:36 AM UTC
We are continuing to investigate this issue.
- investigating Sep 04, 2025, 12:03 PM UTC
We are continuing to investigate this issue.
- investigating Sep 04, 2025, 12:28 PM UTC
We are continuing to investigate this issue.
- investigating Sep 04, 2025, 01:00 PM UTC
We are continuing to investigate this issue.
- investigating Sep 04, 2025, 01:41 PM UTC
We are continuing to investigate this issue.
- investigating Sep 04, 2025, 02:26 PM UTC
We are continuing to investigate this issue.
- resolved Sep 04, 2025, 02:30 PM UTC
This incident has been resolved.