Paysafe incident

Service Disruption- RS2

Minor Resolved View vendor source →
Started
Apr 03, 2026, 07:45 AM UTC
Resolved
Apr 04, 2026, 12:35 PM UTC
Duration
1d 4h
Detected by Pingoru
Apr 03, 2026, 07:45 AM UTC

Affected components

Paysafe Acquiring RS2 - Financial Reporting

Update timeline

  1. investigating Apr 03, 2026, 07:45 AM UTC

    Please be advised that due to a technical issue, a few merchants and partners may experience a delay in the delivery of Standardized Payment Details and Account Statement Reports. Our teams are working to generate the reports with the highest priority. Thank you for your understanding and apologize for the impact this might have on your business! Further updates will follow. MIM Paysafe Reference ID: INC0302712

  2. monitoring Apr 03, 2026, 02:32 PM UTC

    A solution has been implemented and activity on the report generation is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID:INC0302712

  3. resolved Apr 04, 2026, 12:35 PM UTC

    The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0302712

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