Service Disruption - Interac

Update timeline

1. investigating Apr 05, 2026, 12:37 PM UTC

   Our partner Peoples Trust is investigating a potential issue with their e-Transfer services. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0302811

2. investigating Apr 05, 2026, 01:07 PM UTC

   Our provider Peoples Trust are still investigating, we will keep you informed on further progress. MIM Paysafe Reference ID:INC0302811

3. identified Apr 05, 2026, 01:46 PM UTC

   Our provider Peoples Trust (Interac) has identified the root cause and is working on implementing a solution. MIM Paysafe Reference ID: INC0302811

4. identified Apr 05, 2026, 04:38 PM UTC

   Our provider - Peoples Trust continue to work on implementing a fix and service restoration. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0302811

5. identified Apr 05, 2026, 07:41 PM UTC

   People's Trust continues to work on a fix for the incident. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0302811

6. monitoring Apr 06, 2026, 01:05 AM UTC

   Our provider Peoples Trust implemented a solution and we are monitoring the impacted services. MIM Paysafe Reference ID:INC0302811

7. resolved Apr 06, 2026, 02:02 AM UTC

   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Peoples Trust was remediating the situation. MIM Paysafe Reference ID:INC0302811