Service Disruption - ACH & RTP withdrawals

Update timeline

1. identified Apr 03, 2026, 06:17 PM UTC

   We are currently investigating an issue where ACH withdrawals are temporarily unavailable due to a third‑party banking limitation. Merchants may experience delays with ACH withdrawals during this time. Our teams are actively working with the bank to resolve the issue and will provide updates as more information becomes available. Important note: This issue only impacts withdrawals from a Merchant’s balance to their bank account; processing of customer payments to Merchants is not affected. MIM Paysafe Reference ID: INC0302791

2. identified Apr 05, 2026, 07:51 AM UTC

   We are investigating additional limitations affecting the RTP withdrawal processing for US Skrill customers. Our teams are actively working to resolve the issue and will provide updates as more information becomes available. Important note: The issues only impact withdrawals and processing of customer payments to Merchants is not affected. The cause of both issues is partner limitations. Paysafe services remain fully operational. MIM Paysafe Reference ID: INC0302791 & INC0302807

3. identified Apr 06, 2026, 02:34 PM UTC

   Please be advised the limitations affecting RTP withdrawals for US Skrill customers have been resolved. The functionality has been fully restored and is available for customers. We will keep you updated on the the limitations affecting ACH withdrawals. We apologize for the impact this issue is having on your business. We value your partnership and appreciate your understanding while we are remediating the situation. MIM Paysafe Reference ID: INC0302791 & INC0302807

4. identified Apr 07, 2026, 04:33 PM UTC

   We have made significant progress in resolving the third‑party banking limitations affecting ACH withdrawals. Service restoration is expected within the next 48 hours. Please note that RTP withdrawal processing for US Skrill customers has now been fully restored and is operating as expected. We will continue to monitor the situation closely and provide further updates as they become available. We appreciate your patience and understanding while remediation efforts continue. MIM Paysafe Reference ID: INC0302791 & INC0302807

5. resolved Apr 09, 2026, 08:28 AM UTC

   We would like to inform you that the third‑party banking limitations affecting ACH withdrawals have been resolved. ACH withdrawals have been fully reinstated and are now operating as expected. RTP withdrawal processing for US Skrill customers remains fully available and unaffected. We appreciate your patience while we were remediating the situation and apologize for any inconvenience caused. MIM Paysafe