Paysafe incident

Service Disruption - QR Code Partner

Notice Resolved View vendor source →
Started
Apr 18, 2026, 05:17 AM UTC
Resolved
Apr 18, 2026, 11:15 AM UTC
Duration
5h 58m
Detected by Pingoru
Apr 18, 2026, 05:17 AM UTC

Affected components

QR Payments

Update timeline

  1. monitoring Apr 18, 2026, 05:17 AM UTC

    Please be advised that we have successfully rerouted the traffic to our alternate solution. Affected services are now fully operational. More updates to follow. MIM Paysafe Versión en Español Les informamos que hemos redirigido exitosamente el tráfico a nuestra solución alternativa. Los servicios afectados ya están totalmente operativos. Seguimos informando. MIM Paysafe Reference ID: INC0304201

  2. resolved Apr 18, 2026, 11:15 AM UTC

    Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Versión en Español Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia. MIM Paysafe Reference ID: INC0304201

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