Paysafe experienced a minor incident on August 11, 2026 affecting Banco del Pichincha, lasting 7h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Banco del Pichincha
Update timeline
- investigating Aug 11, 2026, 04:04 PM UTC
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0317185
- monitoring Aug 11, 2026, 10:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 11, 2026, 11:07 PM UTC
This incident has been resolved.