Paysafe experienced a minor incident on August 4, 2026 affecting Multibanco, lasting 14h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 02:09 PM UTC
Dear All, please be advised that we are experiencing payment processing degradation with SIBS again. The issue appears to be externally caused by our payment processor. Our teams are collaborating with the partner for further details. Further updates will be shared accordingly, once available. Reference ID:INC0316339
- resolved Aug 05, 2026, 05:09 AM UTC
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation. MIM Paysafe Reference ID: INC0316339