Paysafe incident

Impact to Paysafe Acquiring RS2 - Invoices - Incorrect Monthly statements in Optic Portal

Minor Resolved View vendor source →

Paysafe experienced a minor incident on August 3, 2026 affecting OPTIC Portal and Paysafe Acquiring RS2 - Batch Processing and 1 more component, lasting 4d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 08:32 AM UTC
Resolved
Aug 07, 2026, 11:01 AM UTC
Duration
4d 2h
Detected by Pingoru
Aug 03, 2026, 08:32 AM UTC

Affected components

OPTIC PortalPaysafe Acquiring RS2 - Batch ProcessingPaysafe Acquiring RS2 - InvoicesPaysafe Acquiring RS2 - Financial Reporting

Update timeline

  1. investigating Aug 03, 2026, 08:32 AM UTC

    Please be advised that following additional review and validation we have identified further discrepancies in the Monthly statements (invoices) for June 2026 for multi-currency accounts, currently available in the Optic Portal, previously reported in INC0314578. https://status.paysafe.com/incidents/ykcw07rjvmxn Our teams have escalated the incident to partner. We are working alongside partner support teams with the highest priority to resolve the issue. We apologize for the impact this may have on your business. Further updates will follow. Reference ID: INC0314578

  2. identified Aug 03, 2026, 01:30 PM UTC

    Please note that the previously reported issues are applicable to the July 2026 invoices. June 2026 invoices for multi-currency accounts have been corrected and are now available in the Optic portal. We continue to work on resolving the discrepancies with the highest priority. We are working alongside partner support teams with the highest priority to provide corrected invoices. We apologize for the impact this may have on your business. Further updates will follow. Reference ID: INC0316150

  3. identified Aug 04, 2026, 09:58 AM UTC

    Dear All, Please be advised that the previously reported issue that are applicable to the July 2026 invoices were identified. We are working alongside partner support teams with the highest priority to provide corrected invoices. A fix has been tested and will be implemented into production soon. We apologize for the impact this may have on your business. Further updates will follow.

  4. resolved Aug 07, 2026, 11:01 AM UTC

    Please note the issue on our partner's side has now been fully resolved. Тhe corrected Monthly statements (invoices) for July 2026 for multi-currency accounts, are now available in the Optic Portal. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe Reference ID: INC0316150