Paysafe experienced a major incident on July 26, 2026 affecting Card payments API and Unity Payments API, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 26, 2026, 01:27 PM UTC
We are investigating a potential issue with our Card & Unity Payments APIs processing services and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe
- investigating Jul 26, 2026, 03:02 PM UTC
Our teams are still investigating with the highest priority. We will keep you informed on further progress. MIM Paysafe Reference ID:INC0315369
- identified Jul 26, 2026, 03:29 PM UTC
The root cause of this incident has been identified, and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM Paysafe Reference ID:INC0315369
- monitoring Jul 26, 2026, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 26, 2026, 05:02 PM UTC
The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0315369