Paysafe incident
Service Disruption - Merchant & Partner Support
Paysafe experienced a minor incident on July 16, 2026 affecting Merchant & Partner Support phone lines, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 07:43 PM UTC
Dear all, Please note that Payment processing email support queues for merchant and technical support are temporarily inaccessible to our support teams. As a result, there might be a delay in our support team's ability to respond to your support tickets. Until further notice for system and processing critical matters, please contact your account manager or dedicated support phone line to have your problem investigated. We apologize for the impact this might have on your business. Further updates will follow.
- identified Jul 16, 2026, 09:32 PM UTC
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM Paysafe Reference ID:INC0314326
- monitoring Jul 16, 2026, 10:17 PM UTC
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID:INC0314326
- resolved Jul 16, 2026, 10:31 PM UTC
The incident has been resolved successfully and the impacted services are restored. Please note that you may still experience minor delay in responses in the next 2 hours while the applied changes propagate fully. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0314326