Paysafe experienced a minor incident on July 14, 2026 affecting VIP Preferred, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 07:06 AM UTC
Our partner VIP Preferred is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0313879
- monitoring Jul 14, 2026, 07:39 AM UTC
Our provider, VIP Preferred, implemented a solution, and we are monitoring the impacted services. MIM Paysafe Reference ID: INC0313879
- resolved Jul 14, 2026, 08:06 AM UTC
The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner VIP Preferred was remediating the situation. MIM Paysafe Reference ID: INC0313879