Paysafe experienced a minor incident on July 1, 2026 affecting Multibanco, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 05:09 PM UTC
Our partner Multibanco is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0312318
- monitoring Jul 01, 2026, 05:38 PM UTC
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID:INC0312318
- resolved Jul 01, 2026, 06:26 PM UTC
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation. MIM Paysafe Reference ID: INC0312318