Paysafe incident

Service Disruption - Banco del Pichincha via SafetyPay

Critical Resolved View vendor source →

Paysafe experienced a critical incident on May 21, 2026 affecting Banco del Pichincha, lasting 5h 4m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 08:23 AM UTC
Resolved
May 21, 2026, 01:27 PM UTC
Duration
5h 4m
Detected by Pingoru
May 21, 2026, 08:23 AM UTC

Affected components

Banco del Pichincha

Update timeline

  1. investigating May 21, 2026, 08:23 AM UTC

    Our partner Banco del Pichincha is investigating a potential issue with their services. We apologize for the impact this might have on your business. SafetyPay services remain fully operational. Further updates will follow. MIM Paysafe Reference ID: INC0307751

  2. monitoring May 21, 2026, 01:05 PM UTC

    Banco del Pichincha implemented a solution and we are monitoring the impacted services. MIM Paysafe Reference ID: INC0307751

  3. resolved May 21, 2026, 01:27 PM UTC

    The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Banco del Pichincha was remediating the situation. MIM Paysafe Reference ID: INC0307751