Paysafe incident

Service Disruption - Merchant & Partner Support

Paysafe experienced a notice incident on May 15, 2026 affecting Merchant & Partner Support phone lines, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started: May 15, 2026, 08:51 PM UTC
Resolved: May 15, 2026, 10:34 PM UTC
Duration: 1h 42m
Detected by Pingoru: May 15, 2026, 08:51 PM UTC

Affected components

Merchant & Partner Support phone lines

Update timeline

investigating May 15, 2026, 08:51 PM UTC

Please note that Payment processing email support queues for merchant and technical support are temporarily inaccessible to our support teams. As a result, there might be a delay in our support team's ability to respond to your support tickets. Until further notice for system and processing critical matters, please contact your account manager or dedicated support phone line to have your problem investigated. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:
resolved May 15, 2026, 10:34 PM UTC

Please note that the Payment processing email support queues for merchant and technical support have been restored and are now fully operational. Our support teams can now respond to tickets through the usual channels. Normal service has been resumed. We apologize for any inconvenience this may have caused to your business. Thank you for your patience. Reference ID: INC0307190