Paysafe incident

Service Disruption - Merchant & Partner Support

Notice Ongoing View vendor source →

Paysafe is currently experiencing a notice incident affecting Merchant & Partner Support phone lines, which began 1h ago. The vendor's full update timeline is below.

Started
May 15, 2026, 08:51 PM UTC
Resolved
Ongoing
Duration
● 1h 28m
Detected by Pingoru
May 15, 2026, 08:51 PM UTC

Affected components

Merchant & Partner Support phone lines

Update timeline

  1. investigating May 15, 2026, 08:51 PM UTC

    Please note that Payment processing email support queues for merchant and technical support are temporarily inaccessible to our support teams. As a result, there might be a delay in our support team's ability to respond to your support tickets. Until further notice for system and processing critical matters, please contact your account manager or dedicated support phone line to have your problem investigated. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: