Paysafe incident

Service Disruption - Merchant Payments for Worldpay Bank via Paysafe (USA) Merchants

Paysafe experienced a minor incident on May 11, 2026 affecting Merchant Payments, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started: May 11, 2026, 04:30 PM UTC
Resolved: May 14, 2026, 03:56 PM UTC
Duration: 2d 23h
Detected by Pingoru: May 11, 2026, 04:30 PM UTC

Affected components

Merchant Payments

Update timeline

investigating May 11, 2026, 04:30 PM UTC

Please be advised that due to a technical issue, some merchants processing with Worldpay Bank via Paysafe (USA) may face a one business day delay on funding of some transactions processed on May 7th, 8th, 9th and 10th. The issue is being investigated with the highest priority. We apologize for the impact this has on your business. Thank you for your understanding. MIM Paysafe Reference ID: INC0306303
identified May 11, 2026, 06:43 PM UTC

The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM Paysafe Reference ID: INC0306303
monitoring May 12, 2026, 08:53 AM UTC

A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID: INC0306303
resolved May 14, 2026, 03:56 PM UTC

This incident has been resolved.