Paysafe incident

Service Disruption - Multibanco

Minor Resolved View vendor source →
Started
Apr 22, 2026, 12:27 AM UTC
Resolved
Apr 22, 2026, 03:15 AM UTC
Duration
2h 48m
Detected by Pingoru
Apr 22, 2026, 12:27 AM UTC

Affected components

Multibanco

Update timeline

  1. investigating Apr 22, 2026, 12:27 AM UTC

    We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0304519

  2. identified Apr 22, 2026, 01:39 AM UTC

    Our provider Multibanco has identified the root cause and is working on implementing a solution. MIM Paysafe Reference ID: INC0304519

  3. monitoring Apr 22, 2026, 03:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2026, 03:15 AM UTC

    This incident has been resolved.

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