Paysafe experienced a minor incident on April 22, 2026 affecting Multibanco, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Multibanco
Update timeline
- investigating Apr 22, 2026, 12:27 AM UTC
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0304519
- identified Apr 22, 2026, 01:39 AM UTC
Our provider Multibanco has identified the root cause and is working on implementing a solution. MIM Paysafe Reference ID: INC0304519
- monitoring Apr 22, 2026, 03:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 03:15 AM UTC
This incident has been resolved.