Paysafe experienced a minor incident on October 10, 2026 affecting PSC Payment and PSC Payment myPaysafe and 1 more component, lasting 17h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2026, 01:06 PM UTC
We are investigating issues with our paysafecard payment API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress. If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe Reference ID: INC0324748
- investigating Oct 10, 2026, 03:22 PM UTC
Our teams are still investigating. We will keep you informed on further progress. MIM Paysafe Reference ID:INC0324748
- investigating Oct 10, 2026, 05:17 PM UTC
We are continuing to investigate the incident. MIM Paysafe Reference ID: INC0324748
- identified Oct 10, 2026, 10:25 PM UTC
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM Paysafe Reference ID:INC0324748
- resolved Oct 11, 2026, 06:42 AM UTC
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while we were remediating the situation. If you have any questions, please don't hesitate to contact us at [email protected] MIM Paysafe Reference ID:INC0324748