Paysafe incident
Service Disruption - NetBanx Back Office Activity Reports
Paysafe experienced a minor incident on October 2, 2026 affecting NetBanx Back Office, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2026, 07:00 PM UTC
We are investigating potential issue with the availability of activity reports in the NetBanx Back Office Portal. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0323314
- investigating Oct 02, 2026, 08:27 PM UTC
Our teams are still investigating. We will keep you informed on further progress. MIM Paysafe Reference ID: INC0323314
- identified Oct 02, 2026, 08:46 PM UTC
The root cause of this incident has been identified, and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM Paysafe Reference ID: INC0323314
- resolved Oct 02, 2026, 09:05 PM UTC
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0323314