PayRange incident

Outage

Critical Resolved View vendor source →

PayRange experienced a critical incident on July 23, 2026 affecting API Servers and Management Portal and 1 more component, lasting 12h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 03:04 PM UTC
Resolved
Jul 24, 2026, 03:25 AM UTC
Duration
12h 20m
Detected by Pingoru
Jul 23, 2026, 03:04 PM UTC

Affected components

API ServersManagement PortalMobile Apps

Update timeline

  1. investigating Jul 23, 2026, 03:04 PM UTC

    We are currently investigating the issue.

  2. investigating Jul 23, 2026, 03:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 23, 2026, 03:34 PM UTC

    We are continuing to investigate the issue.

  4. investigating Jul 23, 2026, 04:25 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jul 23, 2026, 05:35 PM UTC

    Our App continues to be down. We are working on the issue and do not have an estimated recovery time yet. The Manage web console is operating.

  6. investigating Jul 23, 2026, 06:34 PM UTC

    We are continuing to investigate this issue.

  7. investigating Jul 23, 2026, 06:51 PM UTC

    We are continuing to investigate this issue.

  8. monitoring Jul 23, 2026, 06:59 PM UTC

    A fix has been implemented, and we are monitoring the situation.

  9. resolved Jul 24, 2026, 03:25 AM UTC

    This incident has been resolved.