Payments Hub incident

NAB - Merchant Enrollment Delays

Minor Resolved View vendor source →

Payments Hub experienced a minor incident on April 21, 2023 affecting Merchant Enrollment, lasting 7h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2023, 02:08 PM UTC
Resolved
Apr 21, 2023, 09:41 PM UTC
Duration
7h 33m
Detected by Pingoru
Apr 21, 2023, 02:08 PM UTC

Affected components

Merchant Enrollment

Update timeline

  1. monitoring Apr 21, 2023, 02:08 PM UTC

    We are currently experiencing a delay in underwriting status updating in Partner Portal for new applications. Applications are being received and processed, status will be updated shortly.

  2. resolved Apr 21, 2023, 09:41 PM UTC

    This issue has been resolved.