Payments Hub experienced a major incident on May 26, 2023 affecting SALIDO - Payment Processing Integrations, lasting 17h 15m. The incident has been resolved; the full update timeline is below.
Affected components
SALIDO - Payment Processing Integrations
Update timeline
- investigating May 26, 2023, 09:04 PM UTC
Magensa is experiencing a payment processing outage. This will only affect merchants processing payments via Magensa with SALIDO. The Magensa team are currently investigating the issue. Merchants may experience delays or interruptions to payment processing temporarily. SALIDO will update as soon as we know more.
- monitoring May 26, 2023, 10:03 PM UTC
Magensa team has identified and resolved the issue. We will continue to monitor.
- resolved May 27, 2023, 02:20 PM UTC
This incident has been resolved.